Making the Switch to a Hosted Call Center

In today's fast-paced business environment, call centers are an essential tool for providing customer service and support. A well-managed call center can be a significant asset to any business, providing customers with a positive experience while increasing revenue and productivity. But if you're still relying on traditional call center technology – your business may be behind the competition.

Why Do Business Choose Hosted Call Centers?

Rather than investing in expensive on-premise hardware and software, hosted call center solutions are delivered over the internet, allowing you to access advanced features and functionalities without the need for costly infrastructure. Businesses choose hosted call centers for:

1. Scalability

Hosted call center solutions are highly scalable, meaning that you can easily add or remove users as needed – typically through a web portal. This allows you to quickly adjust your call center operations to meet changing business needs.

2. Cost Savings

With a hosted call center solution, you can avoid the upfront costs of purchasing and maintaining hardware and software. Instead, you pay a monthly subscription fee, which includes access to all the features and functionalities you need to manage your call center.

3. Advanced Features

Hosted call center solutions offer a wide range of advanced features, including call routing, IVR, call recording, analytics, web phones, and more. These features can help you optimize your call center operations and provide a better customer experience.

4. Reliability

Hosted call center solutions are highly reliable, with built-in redundancy and failover capabilities that ensure continuity of service. This means that even in the event of an outage, your call center will continue to operate seamlessly.

5. Security

Hosted call center solutions offer advanced security features, including data encryption, access controls, and regular security audits. This ensures that your sensitive customer data is protected from unauthorized access or theft.

How to Choose the Right Provider for Your Hosted Call Center

Choosing a hosted call center provider can be a critical decision for a business that relies on customer support and sales. There are several factors to consider when selecting a provider, such as the level of technical support and customization options, the size and capacity of the call center, the security and reliability of the system, and the pricing and contract terms. A good starting point is to identify the specific needs and goals of your business and how hosted call center technology fits into them. It is also important to research and compare different providers based on their reputation, customer reviews, and industry certifications.

“VirtualPBX gives great and fast service. We’re moving right now and are able to move the system with us. We really are happy with it. When I've talked to the VirtualPBX people, their people have been spot on, super helpful and always wanting to make sure that I am cared for. They also do a good job on the follow-up. It’s nice to have an alternative product that we can expand with if we’re gonna have a big event. Our staff really loves that they can forward their phone calls to their personal cellphones. So if they’re gonna be out of the office or gonna be at an event, they can take the calls with them. Our staff who are younger really like that flexibility. I have recommended VirtualPBX to other people. I am satisfied with their service.”

“What company has a 2yr contract that auto renews every 2 years without any notice? They [RingCentral] will let you add additional lines at any time but if you try to remove a line guess what? Sorry but you are stuck for 2 years. I have been a customer for 7 years and started with 6 lines on my initial contract and now I am up to 15 lines but unfortunately we have downsized so I wanted to remove a few lines so do you think they will help me? Nope! I even asked to speak to a manager and the rep told me “sorry, but that won’t do any good” Stay away! Any good company won’t have you stuck in a multi year contract. Only companies that are poorly run will do that.”

“In September, 2022, my small business signed up with Nextiva after experiencing prolonged outages with a local landline carrier. Nextiva makes many fantastic claims, including ease of self-setup with the verbal help of their support staff. Nextiva support was completely unable to setup/activate our system, even after multiple phone sessions with different technicians. Nextiva's final recommendation was to hire a "third party" for the installation - I immediately contacted Nextiva customer service to cancel the account. For the next 2 weeks we had no phone service, meanwhile, Nextiva continued to (and still does) charge a monthly fee to my business credit card.”

״VirtualPBX has incredibly low rates for the quality of service they provide. There is little to no downtime and their tech support is among the best we use. I've recommended them to several customers who were very pleased with the service. With most services, I would be hesitant to recommend to a customer, our reputation could be harmed by bad service. But we don't hesitate with VirtualPBX, they'll impress you too.”

Get a Free Consultation

Overall, a hosted call center solution can help you streamline your call center operations, reduce costs, and provide a better customer experience. If you’re looking to upgrade your call center, consider switching to a cloud-based solution.

VirtualPBX has provided call center solutions to thousands of business and offers pricing and solutions that are perfect fit for small business and enterprises alike. Fill out this form and receive a free consultation from an expert at VirtualPBX and make the switch to a hosted call center today!